Frequently Asked Questions (FAQ)

• Why must I buy credits to apply? At Start in the Hospitality & Catering Industry, we do our best to make finding a job as easy as possible. It is therefore free to create an account. We only ask for a small contribution in the form of credits, which helps us to maintain the website and vacancies.
  
• How much does a credit cost? One credit costs € 1.00. You can buy credits in the following quantities: 10, 20, 30, 40 and 50. It is not possible to purchase the credits in other quantities.
  
• How many credits does it cost to apply? It costs 2.5 credits for one job application. You can therefore submit 4 applications with 10 credits.
  
• Can I have credits refunded? Unfortunately, we cannot refund credits. Credits that remain in the account will expire after one month.
  
• Can I contact customer service? Start in the Hospitality & Catering Industry is a self-care job site. It should not be confused with an employment agency or an intermediary. No customer service is therefore available. Employers and jobseekers can contact each other directly.
  
• What is Start in the Hospitality & Catering Industry’s role in the process? Start in the Hospitality & Catering Industry serves as a platform for employers and employees to find each other, with access to the right tools to make the job application process as easy as possible. As a jobseeker, you get access to several templates, tips and appropriate e-learning The employer gets a clear overview of qualified candidates who already have the basic knowledge in the field through the e-learning.
  
• Do I have to pay a fee as an employer? Employers are not required to pay a fee. For us, it is important that employer and jobseeker find each other, without the expensive costs of a third party.
  
• Is there an office? Start in the Hospitality & Catering Industry does not have an office.